These Terms and Conditions apply to the use of this website and to orders placed with Refayce Ltd.
By using our website, requesting a quotation, approving artwork, placing an order or making payment, you agree to these Terms and Conditions.
This website is operated by Refayce Ltd.
Refayce Ltd is a company registered in England and Wales.
Trading name: Refayce
Company registration number: 13260208
Website: {{ site.primary_domain }}
Email: nathan@refayce.com
Telephone: 01656 336 170
Business address: 51 New Road, Porthcawl, Bridgend, CF36 5DH
VAT is charged where applicable. VAT details will be shown on VAT invoices issued by Refayce Ltd.
In these Terms and Conditions, “we”, “us” and “our” refer to Refayce Ltd. “You” and “your” refer to the customer, website user or person placing an order.
Our services include decorated garments, branded workwear, embroidery, DTF printing, garment printing, signage, banners, small format print, large format print, artwork services and related products.
You agree to use our website lawfully and responsibly.
You must not use our website to upload, create, order or share any content that:
infringes another person’s copyright, trade mark, intellectual property or legal rights;
is defamatory, abusive, threatening, discriminatory or offensive;
contains explicit, unlawful or harmful material;
promotes illegal activity;
contains viruses, malware or anything intended to damage or interfere with our website or systems;
impersonates another person or business;
misuses our website, online designer, ordering system or customer account features.
We may refuse, suspend or cancel any order or account where we believe our website or services are being misused.
You may be given or may create a website account.
You are responsible for keeping your login details secure. You must tell us as soon as possible if you believe your account has been accessed without permission.
We are not responsible for losses caused by your failure to keep your account details secure, unless the loss is caused by our negligence.
We may suspend or close a customer account if we believe it is being misused, if false information has been provided, or if payments are overdue.
Quotations are based on the information available to us at the time.
Unless otherwise stated, quotations may change if:
the order details change;
garment sizes, colours or quantities change;
artwork needs more work than expected;
supplier prices change;
delivery, installation or fitting requirements change;
VAT, duty or other applicable charges change.
Quotations do not guarantee stock availability. Garments, print materials and other products may become unavailable or change without notice.
Unless clearly stated otherwise, prices shown on our website, quotations and invoices are subject to VAT at the applicable rate.
Where prices are shown excluding VAT, VAT will be added at checkout, quotation or invoice stage. Where prices are shown including VAT, this will be clearly stated.
Delivery, installation, artwork, setup or other additional charges may apply where relevant and will be shown before the order is confirmed where possible.
An order is not accepted by us until we have confirmed it, received any required payment and, where applicable, received artwork approval.
For custom, personalised, decorated, printed, embroidered or made-to-order products, production may begin after payment and artwork approval have been received.
You are responsible for checking that all order details are correct before approving the order, including:
product type;
garment brand, style, size and colour;
quantities;
decoration method;
artwork, spelling, layout and positioning;
delivery or collection details.
Unless we have agreed credit terms in writing, payment is due when placing your order.
Production may not begin until payment has been received and artwork has been approved.
Approved account customers must pay within the agreed payment terms shown on the invoice or account agreement.
We reserve the right to pause production, refuse further orders or suspend account facilities if invoices become overdue.
All goods remain the property of Refayce Ltd until paid for in full.
Artwork approval is a key part of the ordering process.
You must carefully check all artwork proofs before approval, including spelling, grammar, colours, logo placement, sizing, layout and garment details.
Once artwork is approved, you accept responsibility for the approved design and layout. We are not responsible for errors that were present in artwork you approved.
Any changes requested after approval may delay production and may incur additional charges.
Print and embroidery quality depends on the quality of the artwork supplied.
You are responsible for supplying suitable artwork unless we have agreed to create or redraw artwork for you.
Low-resolution images, screenshots, photographs of logos, poor quality files or unsuitable artwork may not reproduce clearly.
Where artwork needs redrawing, editing, vectorising, digitising or preparing for print or embroidery, additional charges may apply.
Embroidery is a stitched decoration method and will not always reproduce artwork in the same way as print.
Fine detail, small text, gradients, shadows, very thin lines and complex artwork may need to be adjusted for embroidery.
Thread colours are matched as closely as reasonably possible, but exact colour matching cannot be guaranteed.
Embroidery may slightly pull, distort or alter the appearance of some garments and fabrics. This is a normal part of the process.
Printed decoration may vary slightly depending on garment colour, fabric type, texture, heat press conditions, artwork and print method.
Colours shown on screens are not guaranteed to match the final printed result. Screens, lighting, fabric colour and print process can all affect the final appearance.
DTF prints on coloured garments may appear different from the same artwork printed on white garments.
We aim to produce work to a professional standard, but small variations in colour, placement, size and finish are normal in decorated garment production.
For signage, banners, vinyl graphics, window graphics, boards and large format print, measurements, fitting surfaces and site conditions must be accurate.
Unless we have carried out a site survey, measurements and fitting details supplied by you are your responsibility.
We are not responsible for issues caused by unsuitable surfaces, poor paintwork, existing adhesive, contamination, damp, rust, body repairs, surface failure or incorrect information supplied to us.
For vehicle graphics, the vehicle must be presented clean, dry and free from wax, polish, silicone, dirt, old adhesive and loose paint. You must tell us in advance about any body repairs, resprays, damage or existing graphics.
We can offer guidance on product choice, but you are responsible for choosing products suitable for your intended use unless we have specifically agreed to advise or source products for a particular purpose.
Garment brands, sizing, fabric weight, colour, fit and finish may vary. Budget garments, premium garments and specialist workwear products will not perform or feel the same.
Where products are selected by the customer, we are not responsible for dissatisfaction caused by the product choice where the supplied product matches the order.
All products are subject to availability.
If a product, colour or size becomes unavailable, we may suggest an alternative. We will not substitute a product without your agreement where the change is material.
Supplier product images, colours and specifications are provided as a guide and may change without notice.
Any production or delivery times given are estimates unless we have expressly agreed a fixed deadline in writing.
Production times may be affected by artwork approval, payment delays, stock availability, supplier delays, courier delays, equipment issues, staff availability or other circumstances outside our reasonable control.
We will do our best to meet agreed deadlines, but we are not liable for losses caused by delays unless we have expressly agreed otherwise in writing.
Orders may be collected, delivered by courier or delivered by another agreed method.
Delivery charges may apply.
Once goods have been dispatched, delivery times are partly outside our control.
You must check goods as soon as possible after collection or delivery and tell us promptly if anything appears incorrect, damaged or missing.
Many of our products are custom-made, personalised, printed, embroidered, decorated or ordered specifically for you.
These items cannot usually be cancelled, returned or refunded simply because you have changed your mind once production has started, artwork has been approved, or goods have been ordered specifically for you.
This does not affect your legal rights if goods are faulty, not as described or not fit for purpose.
Cancellation requests must be made in writing as soon as possible.
If you cancel before we have ordered goods, prepared artwork, digitised logos, printed transfers, started production or incurred costs, we may be able to cancel and refund the order.
If work has already started or costs have already been incurred, we may deduct those costs from any refund or refuse cancellation where the order is custom, personalised or made to your specification.
If you believe there is a problem with your order, you must contact us as soon as possible and provide clear details of the issue.
You should notify us of any issue within 48 hours of collection or delivery where possible, especially for missing items, visible damage, incorrect decoration, incorrect quantities or obvious production issues.
This does not affect your statutory rights, but prompt notification helps us investigate and resolve issues quickly.
We may ask for photographs, the return of goods, or an opportunity to inspect the items.
Where goods are faulty, not as described or not fit for purpose, we will deal with the matter in accordance with your legal rights. This may include repair, replacement, rework, partial refund or refund, depending on the circumstances.
We will not normally accept returns for custom, personalised or decorated goods where the issue is due to:
customer-approved artwork errors;
incorrect sizes or colours ordered by the customer;
customer-supplied artwork problems;
normal colour variation;
normal production tolerance;
change of mind;
misuse, washing errors or wear and tear;
damage caused after delivery or collection.
Garment sizes vary between brands, styles and manufacturers.
Size guides are provided as a guide only. You are responsible for choosing the correct sizes unless we have agreed otherwise in writing.
We are not responsible for garments not fitting where the size ordered matches the order placed.
Garment colours may vary slightly between batches, manufacturers and screen displays.
You are responsible for following any garment care instructions supplied with the product or provided by us.
Printed and embroidered garments should be washed and cared for correctly to preserve the decoration and garment quality.
Unless we advise otherwise, decorated garments should usually be washed inside out at a low temperature, not tumble dried on high heat, not ironed directly over decoration, and not bleached.
We are not responsible for damage caused by incorrect washing, drying, ironing, chemical exposure, misuse, heavy wear or failure to follow care instructions.
Where we agree to decorate customer-supplied garments or items, this is done at the customer’s risk.
We will take reasonable care, but we cannot guarantee the outcome on items we have not supplied.
Customer-supplied items may react differently to embroidery, heat pressing, vinyl, DTF printing or other decoration methods.
If a customer-supplied item is damaged, marked, scorched, misprinted, unsuitable or otherwise affected during production, our liability is limited to the decoration charge paid for that item only, unless we have agreed otherwise in writing.
We are not responsible for the replacement cost, retail value or sentimental value of customer-supplied garments or items.
Small variations are normal in custom production.
Unless we have agreed a specific tolerance in writing, you accept that there may be reasonable variation in:
print position;
embroidery position;
colour;
size;
trimming;
material finish;
garment batches;
thread colour;
vinyl or print finish.
These normal production tolerances do not automatically make goods faulty.
You confirm that you have the right to use any logo, image, design, text, trade mark or artwork supplied to us.
You are responsible for any claim, loss, cost or expense arising from artwork or content you supply which infringes someone else’s rights.
We may refuse to produce work if we believe the artwork or content may be unlawful, offensive, infringing or unsuitable.
Unless agreed otherwise in writing, any artwork, redraws, production files, embroidery files, digitised files, print-ready files, mockups, templates or working files created by us remain the property of Refayce Ltd.
Payment for design, setup, digitising or artwork preparation does not automatically transfer ownership of our working files.
Unless you tell us otherwise in writing, we may photograph completed work and use it as examples of our work in our portfolio, website, social media, marketing, samples or promotional material.
If your order is confidential, sensitive, contains personal names, relates to children, or must not be shared publicly, you must tell us in writing before production is completed.
We will not knowingly publish confidential, sensitive or restricted work where you have told us in advance that it must not be shared.
We try to keep website information, product details, prices and availability accurate, but errors may occur.
We may correct errors, update products, change pricing or withdraw products without notice.
If an obvious pricing error occurs, we are not required to supply goods at the incorrect price.
We process personal information in accordance with our Privacy Policy.
We may use your information to process orders, manage your account, communicate with you, provide customer service and meet legal or accounting obligations.
Nothing in these Terms and Conditions limits or excludes liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation.
Subject to the above, we are not liable for indirect losses, loss of profit, loss of business, loss of opportunity, loss of goodwill or consequential loss.
Our total liability for any order is limited to the amount paid for that order, unless the law requires otherwise.
We are not responsible for delays or failure to perform our obligations where this is caused by events outside our reasonable control.
This may include supplier delays, courier delays, stock shortages, equipment failure, power failure, extreme weather, illness, fire, flood, strikes, transport issues, acts of government or other unexpected events.
We may update these Terms and Conditions from time to time.
The version that applies to your order will usually be the version in place when your order is placed, unless a change is required by law.
These Terms and Conditions are governed by the laws of England and Wales.
Any disputes will be subject to the courts of England and Wales, unless consumer law gives you the right to bring proceedings elsewhere.
If you have any questions about these Terms and Conditions, please contact Refayce Ltd before placing your order.
Email: nathan@refayce.com
Telephone: 01656 336 170
Address: 51 New Road, Porthcawl, Bridgend, CF36 5DH
